Returns & Exchanges

At The Goulet Pen Company, we want you to be completely satisfied with your writing experience. If you are not happy with your purchase, you can return most items in their original condition within 60 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated Customer Care team via email or our online contact form with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully pack your items in their original product packaging and include a copy of your packing slip or RMA confirmation to ensure smooth processing.

• 3.
  Ship the Item

  Affix the provided shipping label or use your preferred carrier to send the package back to our warehouse in Richmond, Virginia.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method or issue store credit within 3-5 business days.